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Complaints Handling (Qube Pathways) is a Course

Complaints Handling (Qube Pathways)

Time limit: 180 days

Sorry! The enrolment period is currently closed. Please check back soon.

Full course description

Do you fear complaints from our customers and students? Do you worry about what the ramifications of a complaint could be? This course will help gain greater confidence in the Qube Learning processes. This training has been developed to support you identify what a complaint is and deal with it in a timely manner in-line with Qube procedures.



This fully online course has been carefully designed to enable you to take the materials, apply the learning to your role and is broken down into manageable stages. This programme allows you to check your knowledge at relevant steps. Learning resources include:


  • Narrated media
  • Video
  • Downloadable PDFs
  • Signposting to suitable organisations
  • Supporting glossaries
  • Interactive elements
  • Ongoing assessment
  • Progress tracking

To ensure you are able to interact with all the course content, you will need: 

  • Word Processor 
  • PDF reader 
  • Printer with paper (optional)
  • Speakers
  • Access to the internet 
  • Web browser with ability to use work VLE/LMS